Returns Policy

All the frames offered on our website are hand-made to order when an order is placed. We do not keep stock of any of the frames, they are not off-the-shelf products, and they are not imported from China, they are all hand-made to order by skilled craftsmen when an order is placed. For this reason we are unable to accept returns on correctly supplied goods.

Every product page has a product description relating to the product, this includes the photo sizes required, the inside dimensions of the frame, the external dimensions of the frame, the mount colour, a close-up image of the frame sample, and the fixing supplied. Please make sure you read this before placing an order, and if you are not sure of anything please contact us as we are here to help.

Please double check your photo sizes and wall space before ordering. If you would like a small sample of the frame before going ahead, please ask for a sample to be sent to you by contacting us through our contact page, or emailing us at

If for any reason your frame arrives damaged then please see our 'Damages' page for information on how to claim on a damaged frame and we will do everything we can to rectify the problem for you.