Returns Policy

RETURNS
All of the frames available on our website are hand-made to order by skilled craftsmen once an order is placed. We do not hold any stock, and none of our frames are off-the-shelf or mass-produced items — they are not imported from China, but individually made to your specifications.

As each frame is custom-made, we do not accept returns or offer refunds on correctly supplied goods. We kindly ask that you take extra care when placing your order.

Each product page includes detailed information, such as the photo size required, the internal and external dimensions of the frame, mount colour, close-up images of the frame finish, and the fixings provided. We strongly encourage you to review this information carefully before ordering. If you are unsure about anything, please don’t hesitate to contact us - we’re always happy to help and ensure you’re confident in your selection.

Please double check your photo sizes and wall space before ordering. If you would like a small sample of the frame before going ahead, please ask for a sample to be sent to you by contacting us through our contact page, or emailing us at hello@picturegalleryuk.com

If for any reason your frame arrives damaged then please see our 'Damages' page for information on how to claim on a damaged frame and we will do everything we can to rectify the problem for you.